FAQ

How long does it take for orders to be shipped out?

A: Orders are usually processed and packaged within the same day, but may take up to 2-5 days. Our primary mail carrier is USPS, which usually takes about 2-7 business days to deliver.

Are your crystals ethically sourced?

A: Yes! We try our best to ensure our crystals are ethically sourced-- our vendors range from large corporations to small, family-owned businesses but they all ensure miners and carvers work safely with adequate pay.

Are your crystals real?

A: Yes! All of our crystals are genuine, unless stated otherwise, such as man-made or synthetic stones (opalite and goldstone) in that case, it will be stated in the description.

Where can I find my order confirmation email?

A: All order confirmation and shipment notifications will be found via email. If you are having trouble finding it, please be sure to check all email folders, including spam/junk. 

For any questions about orders, changes in address, or order merges please email us at thecrystalplugshop@gmail.com or use the Contact Us form. Please do not DM about order concerns. DMs are easily lost and pile up! Include your order number and name in the subject of the email sent. 

Do you ship internationally?

A: Yes! We are based in the US. The international shipping fee starts at $14 USD, and may increase due to weight or distance.

Do you accept refunds, returns, or exchanges?

A: No, we do not issue refunds but if there is an issue regarding your items, please reach out to us, we work case-by-case. 

Shop Policies

We package all our orders with protective packaging (bubble wrap) to ensure safe transit. Once items are shipped, they are OUT OF OUR CONTROL. This means that we are not responsible for mail carriers damaging your package. 

If your tracking says "returned to sender" or "insufficient address," this means that the address you provided was incorrect. When we receive your package again, we will contact the buyer via email or text. The buyer MUST PAY FOR SHIPPING FEES in order to reship the package.

- By purchasing you are agreeing to all of these policies. 

Contact Us: